Refund policy

Here’s your updated Return & Exchange Policy, making it clear that returns are only allowed within 3 days and refunds are not permitted—only exchanges or store credit.

Return & Exchange Policy

At OFFGRID, we want you to be happy with your purchase. If you’re not satisfied, we offer returns for exchange or store credit only—no refunds.

Returns

• Items can be returned within 3 days of delivery for an exchange or store credit.
• Products must be unused, unwashed, and in original condition with all tags attached.
• Final sale items, limited editions, and custom pieces are not eligible for return.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.

Exchanges & Store Credit

• We do not offer refunds—only exchanges or store credit.
• If you want a different size, colour, or item, we’ll exchange it (subject to availability).
• If the item you want is out of stock, we’ll issue store credit for future purchases.

Damaged or Incorrect Items

• If you receive a defective or incorrect item, please contact us at offgridclothingstore@gmail.com within 3 days of delivery. We’ll cover the return shipping and send a replacement.

How to Start a Return or Exchange

1. Email us at offgridclothingstore@gmail.com with your order number and reason for return.
2. We’ll provide return instructions.
3. Ship the item back to us, and we’ll process your exchange or issue store credit.

Questions? Reach out to us at offgridclothingstore@gmail.com!